Having a problem with Cleanloft or a question about your subscription? Write to our team:
Include your iPhone model, iOS version, Cleanloft version and the steps leading to the problem. You can attach a screenshot after hiding personal information. Never share your Apple password or vault passcode.
My Pro purchase is not recognized
Check that you are using the Apple account used for the purchase and have an internet connection. In Cleanloft’s settings or on the subscription screen, tap Restore Purchases. If the problem persists, contact us with the purchase reference, hiding unnecessary information.
Canceling or requesting a refund
To manage a subscription: iOS Settings → your name → Subscriptions → Cleanloft. Deleting the app does not cancel the subscription. To prevent a free or discounted trial from renewing, cancel at least 24 hours before it ends.
Refund requests are handled by Apple: request a refund. You can also read Apple’s instructions to cancel a subscription.
I deleted photos, but storage usage has not decreased
Open Photos and check Recently Deleted. Items may remain there for up to 30 days. During this period you can recover them or permanently delete them to free up space. Check them before emptying the album: this action is irreversible. If iCloud Photos is enabled, deletion may affect your other devices.
Some photos or contacts are missing
Check permissions in iOS Settings → Apps → Cleanloft or under Privacy & Security. With limited access, only authorized items are available. Originals stored in iCloud may require a connection to download.
Before reinstalling the app or changing iPhones
First export any vault items you want to keep. The vault is not included in backups, including iCloud. Its key stays on the device, and our team cannot recover its contents remotely. Do not uninstall the app as your first troubleshooting step if it contains important files.
Undoing a contact merge
Check the merge history in Cleanloft. The app backs up contacts before the modifications it provides. Local backups disappear if the app’s storage is deleted; preserve them before reinstalling.
Requesting access to or deletion of my data
Write to contact@belle-etoile.dev describing your request. We cannot access the contents of your photo library, contacts or vault. For purchase data, a transaction reference can help us locate the correct record. See the Privacy Policy.
Publisher
Belle Etoile Labs LLC
30 N Gould St, STE R
Sheridan, WY 82801, United States
contact@belle-etoile.dev